ZEMRA TRAVEL defines its terms of sale (TOS) according to the specificities of its trips. Any purchase of a trip implies acceptance of these conditions
- OUR TRAVEL OFFERS
Our travel offers include accompanied or unaccompanied tours for groups or families, as well as tailor-made trips that can be designed according to your desires, with the help of one of our advisors. We organise conferences and star trips.
Our tours can accommodate minors accompanied by an adult, provided that their age and physical ability allow them to complete the itinerary under normal conditions.
We would like to draw your attention to the fact that we offer stays that may require a greater or lesser degree of physical commitment. We therefore recommend that you carefully read the information on the level of physical commitment required to undertake the planned trip. It is the responsibility of each traveler to determine, on the basis of the information provided, whether he or she has the necessary capabilities. In case of doubt, we recommend that you consult a specialist (your doctor if you have a medical history) to confirm your ability to undertake the tour.
- Accompanied tours
Accompanied tours allow you to travel in a group with a guide who specializes in the chosen region.
1.2. Family travel
We offer tours designed for families, with or without a guide.
1.3. Liberty Travel
Liberty tours allow you to travel independently without a guide, wherever you want, with whomever you want, whenever you want, without worrying about organization or logistics. We propose an itinerary (tour) for which we book your accommodation and, if necessary, luggage transfers, and you receive all the documentation you need for your trip.
1.4. Tailor-made tours
Based on an existing tour or not, you can design your trip according to your desires, leaving on the date of your choice with the people you love. All you have to do is ask Zemra Travel.
- REGISTRATION PROCEDURES
2.1. Registration
Registration must be made in the full name of the traveler as it appears on the identity document used for the trip.
A registration is firm and definitive once the registration form has been completed and signed and the deposit or the total price of the trip (depending on the departure date) has been paid in accordance with the procedure described in article 3.
Upon receipt of your registration, Zemra Travel will send you an invoice.
We would like to inform you that the person who registers in the name of and on behalf of the various participants in the trip undertakes to pass on to each participant the information provided by ZEMRA TRAVEL concerning the trip.
- TERMS OF PAYMENT
3.1. Travel price
All prices are given in euros, taxes included. What the price does and does not include is indicated in the data sheet for each trip. The total invoiced price includes any additional services requested by the traveler.
3.2. Price revision terms
The price of our trips is firm, definitive and in euros or another currency defined beforehand in the data sheet.
However, the price may be adjusted upwards or downwards, up to 20 days before the departure date, for the following price changes:
– the cost of passenger transport resulting from the cost of fuel or other sources of energy;
– the level of taxes or fees on travel services included in the contract, imposed by a third party not directly involved in the execution of the contract, including tourist taxes, landing taxes or embarkation and disembarkation taxes at ports and airports.
3.3. Terms of payment
Unless otherwise stipulated in the specific conditions for each program, the agency receives a deposit from the customer of 35% of the total cost of the trip at the time of booking for all bookings made more than 30 days before the departure date.
For bookings made less than 30 days prior to departure, the full price of the trip must be paid at the time of booking.
Any delay in the payment of a deposit and/or the balance of the price will be considered as a cancellation on your part, for which cancellation charges will be applied.
3.3 Invoice
Pour tout paiement dont le montant est validé et encaissé par ZEMRA TRAVEL, il sera adressé à la personne signataire du bulletin d’inscription, une facture.
- TRAVEL INFORMATION
4.1 Administrative and health formalities
Before registering for your trip, you must check that each traveler, depending on his or her personal situation and nationality, is in possession of a valid passport or national identity card, the document that will be used to carry out the planned trip, as well as any other document(s)/ supporting documents (visa/exit permits, family record book, etc.) necessary and compliant with the requirements for transiting and/or entering the country(ies) of the trip.
In order to organize your trip, we would like to inform you that certain countries and/or service providers (in particular, customs authorities, airlines, etc.) require the transmission of some of your personal data in order to complete forms and/or requirements relating to their reservation and/or control systems. To this end, we may be obliged to communicate the following data to these service providers: – Your surname(s), first name(s), date of birth and gender as shown on the passport or identity card (if the destination allows it) that you will use for your trip and to complete transit or entry authorizations (visa, ESTA…); – Data relating to a need for assistance (children, people with reduced mobility or others). It is important to note that if you need to fill in administrative forms for your trip, you must provide the same information as ZEMRA TRAVEL, that is to say surname(s), first name(s), date of birth and gender. Failure to comply with this procedure may result in refusal of entry (transit or final destination).
A traveler who is unable to use the transport tickets made available to him/her because he/she fails to present the required police, customs and/or health documents may not claim any refund of the price of his/her trip. ZEMRA TRAVEL cannot, under any circumstances, be held responsible for the consequences of the traveler’s failure to comply with police, customs or health regulations prior to or during the trip (loss of identity papers and/or plane tickets…).
4.2. INFORMATION ON SAFETY AND HEALTH RISKS
Before you leave, we recommend that you regularly consult the country information sheet for the country(ies) you are planning to visit on the French website of the Ministry of Europe and Foreign Affairs
www.diplomatie.gouv.fr, in the “Conseils aux voyageurs” section. On the website of the French Embassy in Albania https://al.ambafrance.org/.
Health risks: we also recommend that you regularly consult information on the risks in the country(ies) you are traveling to, and follow the recommendations available on the websites (1) of the French Ministry of Solidarity and Health: solidarites
sante.gouv.fr/ and (2) of the World Health Organization: www.who.int/fr/
4.3. ACCESSIBILITY
Our trips require a greater or lesser degree of physical involvement, depending on the level of sport required, and consequently not all our trips are adaptable and/or accessible to all. We invite you to contact us for further information on any questions relating to the accessibility of our trips and for any assistance you may require with your transport, particularly at the airport and/or during your journey.
4.4. MINOR TRAVELERS
A minor must be registered on the same file as an authorized accompanying adult. Entries for minors must be signed by the parent(s) exercising parental authority and/or the guardian, with the words “agreement of father, mother…”. For the trip, the minor must be in possession of all documents required to leave the country. Customs authorities may require proof that the accompanying person is the parent or legal guardian (family record book, birth certificate, court decision, etc.). The minor remains under the responsibility of the person with parental authority throughout the trip, whatever the activities undertaken, despite the presence of a guide. Zemra Travel cannot be held responsible for any lack of supervision. If the minor is traveling without his or her parents, contact details must be provided prior to departure.
4.5. SECURITY
Il relève de la responsabilité de chaque voyageur de prendre connaissance des consignes de sécurité diffusées par les autorités locales et des recommandations aux voyageurs faites par le ministère de l’Europe et des Affaires étrangères (MEAE) sur le site www.diplomatie.gouv.fr et les respecter. Ces informations pouvant évoluer jusqu’à la date du départ, il est vivement conseillé de les consulter régulièrement.
5.CANCELLATION/RESCISSION CONDITIONS AND FEES
If you are obliged to cancel your trip before its commencement (departure date), you must inform Zemra Travel as soon as possible by any written means capable of producing an acknowledgement of receipt (the date of receipt determines the date of cancellation).
Please note: Depending on the nature of the services and the dates of your stay, some service providers impose special cancellation conditions. In the event of cancellation of your trip, the provisions set out in this article and the following scale will apply.
— more than 30 days before departure: a full refund will be granted,
— from 29 to 15 days before departure: a 30% charge will apply,
— from 14 to 7 days before departure: a 50% charge will apply,
— from 6 to 3 days before departure: a 75% charge will apply,
— less than 3 days before departure: no refund will be given,
In the event of cancellation/rescission for any reason whatsoever, the traveler(s) will not be entitled to any reimbursement of expenses incurred outside the scope of the trip contracted with ZEMRA TRAVEL, such as transportation to the place of departure and return home, costs of obtaining visas, travel documents or vaccinations.
- 6. INSURANCE
Health repatriation, medical care and luggage repatriation insurances are not included in the price of our services. They are optional and can be taken out with any organization of your choice.
- RESPONSABILITY
7.1 Responsible tourism
ZEMRA TRAVEL is committed to sustainable tourism, implementing a policy that respects the environment, resources, heritage, local economy and the countries we visit.
ZEMRA TRAVEL encourages each and every one of its customers to behave responsibly and in a spirit of solidarity during their travels.
7.2. Agency responsibility
Our agency cannot be held responsible under any circumstances:
– delays in departure or return schedules caused by the air carrier or any other organization involved in transport or for any other reason such as heavy traffic, passenger safety, technical problems, weather, as well as force majeure, etc.
– itinerary modifications or airport changes on the outward or return journey, even if they result in modifications, cancellations or expenses incurred by the customer (meals, hotel, transport, etc.).
– failure to present to the authorities and/or carriers (airlines, etc.) the administrative and/or health documents required to undertake the journey and/or cross borders, in accordance with current regulations.
These may not give rise to any compensation on any grounds whatsoever, in particular as a result of a change in the duration or outright cancellation of the program initially planned and any expenses incurred by the customer as a result.
The travel agency is responsible for the smooth running of the trip, but cannot be held liable for fortuitous events, force majeure, social or political unrest, technical incidents, accidents, bad weather and their consequences on the trip.
To this end, the agency is empowered to modify the itinerary at any time, without entitlement to compensation or reimbursement. Nevertheless, even in such cases, the agency will endeavor to find solutions to overcome any difficulties that may arise.
– The person making the registration in the name and on behalf of all the participants in the trip undertakes to transmit to each traveler the information provided by Zemra Travel concerning the trip, so that Zemra Travel cannot be held responsible for any defect or omission in the communication of this information.
7.3 Risks involved
We would like to remind you that Zemra Travel organizes cultural, sporting and natural adventure trips, which may be more or less remote from assistance infrastructures and in regions that are difficult to access. Each traveler must follow the advice given in the technical data sheets and by the guide-accompanier, or in the road book.
All travelers should be aware that they may run risks of all kinds due to local conditions (poor road and communication conditions, distance from medical centers, political or health situation, etc.). These risks are assumed with full knowledge of the facts. Zemra Travel reserves the right to exclude, at any time, one or more travellers whose behaviour endangers the safety or well-being of the group, without any compensation being due to the traveller.
8.SPECIAL CONDITIONS
APPLICABLE TO LIBERTY TRAVEL
In most cases, the tour is unaccompanied and, as such, each passenger is entirely responsible for his/her own actions. Each traveler must be able to :
– be able to find their bearings on a map using orienteering equipment (compass, GPS);
– find their bearings using any beacons, the information in the travel pack and the maps provided;
– choose a departure time suited to the length of the stages and the walking pace of each traveller, leaving a wide safety window;
– keep abreast of weather and safety conditions on a daily basis;
– arrive at the accommodation indicated in the program on the scheduled dates;
– take all equipment necessary for the program (the equipment described by Zemra Travel is a recommended minimum);
– be in possession of the necessary insurance and assistance policies, as well as administrative and police documents (visa, passport, etc.);
– to know the first aid skills. In the event of any hindrance to the planned program, we invite you to contact the Zemra Travel correspondent, whose contact details are included in the travel pack. Travelers are advised to have a cell phone that can be used in the country concerned. Any change to the program at the initiative of one or more travelers is made under their own responsibility and at their own expense. As the tour is unaccompanied, the Agency cannot be held responsible for any changes, in particular:
– if one or more travellers fail to comply with any of the above recommendations;
– in the event of an itinerary error committed by the traveller(s), personal fault and/or imprudence on the part of the traveller(s);
– in the event of an incident or accident during the trip for which ZEMRA TRAVEL is not responsible.
- CANCELLATION OF THE TRIP OR STAY BY THE AGENCY
The agency undertakes not to cancel a trip or holiday less than 21 days before the departure date. The customer will not be entitled to any compensation if the cancellation is imposed by circumstances of force majeure or for reasons relating to the safety of the traveler. Special price revision conditions may be provided for in accordance with legislative or regulatory provisions. Any change in the number of participants will result in a readjustment of the trip price.
- SHARED ROOMS
Anyone registering for a trip on their own agrees to pay a single room supplement if we cannot find another participant to share a double room.
11.VALUES, THEFT AND LOSS
We strongly recommend that you do not bring any valuables (jewelry, etc.), but only items that are necessary and appropriate for the specific purpose and conditions of the trip. Zemra Travel is not responsible for theft in hotels. Customers are advised to leave valuables, identity papers and tickets in the hotel safe. The customer is responsible for any lost or forgotten items, particularly during transport or transfers.
It is also not advisable to leave all identity papers, essential medicines, valuables, cash, cameras and digital cameras in the luggage entrusted to the carriers.
- AFTER-SALES
Customers who have any comments to make on the progress of their trip are asked to send them within 30 days of their return, together with supporting documents and original vouchers, as well as the agency’s invoice.
Prices indicated in the brochure, on our internal websites and in quotations are calculated according to current economic conditions, and may be updated according to fluctuations in air and ground fares, currency parity and changes in hotel rates, up to the balance of the invoice.
www.zemratravel.com
+355683368863
Rruga e Dibrës, Blloku Gold, kati i 7,
Tirana, Albania
NUIS : M41728039T
Conditions of Sale updated on September 25, 2024